The Nature of Change
Change is a natural process that can prompt revitalization in individuals and systems. Maturity and full potential can only be realized through a process of development, growth, adjustment, and renewal. Learn to better understand the role of change in everyday life and to find opportunities for making change a positive experience.

The Effects of Change 
Differences among people and organizations mean that change can have both beneficial and destructive results. While frequently frustrating, change can ensure long-term viability. Learn how to identify and react to the emotional and physical effects of change.

How People React to Change
During a period of fast-paced change, people can be categorized according to their willingness to try something new. Learn to identify personal feelings about the changes and to develop strategies for working with all affected individuals.

Coping with Resistance
Resistance is an expected part of the change process. When it is anticipated, it can be managed and its effects minimized. Learn the causes of resistance and how to analyze its unique impact upon each individual.

The "Self-Talk" of Change
A person's internal perception of what is happening determines whether or not planned changes will be accepted or rejected. Each person's perspective and opinions help form the total organizational posture toward change. Learn how altering the "self-talk" can alter the outcome, and learn to master techniques which predict internal motivation based upon external cues.

Change Facilitators
Specific actions and attitudes on the part of management will change perceptions and speed the staff's acceptance of change. Learn what an organization's decision-makers can do to ease tensions in a changing work environment.

Implementation Strategies
A realistic appraisal of change is the first step toward developing a comprehensive implementation plan which must include communications, opportunities for feedback, and a method for modification. Learn how to ensure that everyone fully understands and "buys in" to proposed changes.

Action Plan
Any program is only as good as the results it produces. Learn to develop personal action plans which will be used to chart individual actions and results.